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Leveraging customer feedback and data to iterate on your product – FiratNews

Leveraging customer feedback and data to iterate on your product – TechCrunch

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Easy methods to iterate on product has at all times been one of many prime considerations at startups. However whereas they beforehand needed to rely solely on buyer suggestions and instincts, they now even have a trove of knowledge to steadiness. This dynamic creates new alternatives but additionally requires a brand new sort of arbitrage.

We mentioned this new context throughout FiratNews Disrupt 2021 in a panel dialog with Jean-Denis Grèze of Plaid, Stephanie Mencarelli of InVision and Pete Thompson of eBay. We explored completely different views on being knowledge pushed, segmenting your consumer base, iteration velocity and extra.

The position of knowledge

Our dialog began with a provocative query: Can a startup or a tech firm ever be too knowledge pushed?

In line with Thompson, the reply is “completely not” — however Mencarelli wasn’t so affirmative.

Thompson:

It’s a matter of how you employ the info and the way you steadiness it with different types of suggestions that you simply get. However I’d say that it’s simply getting increasingly vital to uncover issues inside the group with knowledge which you could’t do with every other means. It identifies issues that human curation or guide processing wouldn’t uncover.

Mencarelli:

I’ll possibly barely disagree and say that there’s a level the place you will get too knowledge pushed, the place you’re not seeing what I name the perimeters of the innovation bell curve. So it’s actually vital to see what smaller cohorts are doing, as a result of they may very well be early adopters to a brand new habits.

Nonetheless, Thompson himself had added some nuance earlier, noting that “You want to have the ability to additionally take into consideration different issues that you simply’re not doing or options that you possibly can construct that the info gained’t truly let you know.” He gave an instance of this at eBay:

We’ve just lately been launching one thing that we name looking out by pictures, so not simply textual content queries. And this can be a nice instance the place our knowledge would by no means have informed us that on our web site, as an example, for style, the youthful audiences simply need to have the ability to browse and see different issues that seem like the identical picture, not primarily based on a text-based search. And these are issues that it’s a must to glean by different types of suggestions loops.

The significance of segmenting properly

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